PetSmart Delivery Fees, Speed and Same-Day Options
PetSmart gives you five ways to get an order, and the cheapest is free curbside pickup with no minimum. Same-day delivery runs through DoorDash, while Treats Rewards members get free standard shipping on orders over $49.
| Method | Speed | Cost |
|---|---|---|
| Curbside or in-store pickup | Same or next day | Free, no minimum |
| Same-day delivery | Within hours | Fee shown at checkout, often free with offers |
| Standard shipping | Usually 2 to 3 days | Free over $49 for Treats members |
| Guaranteed 2-day or next-day | 1 to 2 days | Paid upgrade |
| Autoship | On your schedule | 35% off the first order, then 5% off |
Choosing the Right Option
The best method depends on how soon you need it and whether you buy the same items every month. This quick guide covers the common situations.
If you live near a store and aren’t in a rush, free curbside pickup usually wins. It costs nothing and is often ready within a couple of hours.
For anything you buy every month, Autoship beats every other option on price. You set it once, and the discount applies to every delivery after that.
Order Cutoff Times
Most missed deliveries are missed by an hour, not a day. These cutoffs come from PetSmart’s help and offer pages.
PetSmart’s shipping page lists a 9 p.m. ET cutoff for overnight upgrades in one place and noon ET in another. Order before noon ET if the date really matters.
Business days run Monday to Friday and skip federal holidays, so a Friday night order won’t move until Monday. Check our holiday hours guide before counting on a December delivery.
Same-Day Delivery
Order on petsmart.com or the app, then pick a delivery window at checkout. PetSmart tells you when the order is on its way.
To check if your address qualifies, use the check availability link in the cart or on a product page. Same-day delivery is available in most areas, but some products aren’t eligible.
PetSmart often runs free same-day delivery offers on orders above a set amount. In October 2026, for example, it offered free same-day delivery on orders of $39 or more for a limited time.
Without an offer, the delivery fee appears at checkout. If you’re a few dollars short of a free-delivery offer, adding something you’d buy anyway can beat paying the fee.
Delivery is contact-free, but PetSmart recommends being home to bring perishable items inside. Questions about a petsmart.com same-day order go to Customer Care at 1-888-839-9638.
Same-day delivery step by step
- Add items to your cart on petsmart.com or the app
- Select check availability and enter your delivery address
- Choose an open delivery window at checkout
- Watch for the message that your order is on its way
- Bring perishables inside as soon as they arrive
Ordering Through Delivery Apps
You can also order PetSmart items through DoorDash, Instacart, Uber, Shipt and Skip. Prices and fees may differ from petsmart.com.
For problems with those orders, contact the app rather than PetSmart. Returns of delivery app purchases must go back to a PetSmart store and come back as a merchandise return card.
Curbside and In-Store Pickup
Pickup is free with no order minimum. Eligible items show an in-store pickup option on the product page and in the cart.
- Place your order online and wait for the Ready for Pick Up email
- Park in a curbside spot and tap I’m here in the app, or call the store and press 3
- Give your name and your vehicle’s make, model and color
- Open your trunk or door, and an associate brings the order out
Curbside runs until 7 p.m. daily at select stores, and orders should be collected at least two hours before closing. In-store pickup is available during all store hours at the first register.
In-stock items ordered before 7 p.m. are usually ready the same or next day at most stores. For same-day pickup, order at least two hours ahead.
Pickup Rules Worth Knowing
| Rule | Details |
|---|---|
| Pickup window | Orders not collected within 3 days are returned to stock and refunded |
| Refund timing | 3 to 5 business days to the original payment |
| Someone else picking up | Choose it at checkout, and they’ll need the verification email |
| Paper coupons | Not accepted on pickup orders, though site promos and Treats points are |
| Canceling | Contact the store where you placed the order |
Paper coupons catch people out often. Check our PetSmart coupons guide for online codes that work on pickup orders.
Standard Shipping
Most standard orders reach the 48 contiguous states in 2 to 3 days. Special orders, military addresses and PO Boxes can take longer.
Treats Rewards members get free standard shipping on orders over $49. You must be signed in before checkout, and the total is measured after discounts and before tax.
A promo code that drops your total under $49 also drops free shipping. Watch the order summary before you pay.
Membership is free, so sign in before every order. Our Treats Rewards guide explains points and member perks.
Faster Shipping Upgrades
Most products can be upgraded to guaranteed 2-day or next-day delivery within the 48 contiguous states. Some items only ship one way, so the upgrade may not appear.
Shipping costs are calculated at checkout based on the products and method. If you qualify for free shipping, choose Standard Shipping to see the discount.
Alaska, Hawaii and Other Addresses
| Destination | Method | Typical timing |
|---|---|---|
| 48 contiguous states | Standard | 2 to 3 days |
| Alaska or Hawaii | Second Day service | 2 to 3 business days |
| Alaska or Hawaii | USPS | 3 to 8 business days |
| PO Boxes, APO and FPO, US territories | USPS | 3 to 8 business days |
USPS can’t carry products over 70 pounds, oversized items, freight-only products or anything flammable. That rules out many bulk pet supplies.
Free member shipping covers the 48 contiguous states, APO and FPO addresses, and select areas of Canada. Orders with vet diets, pharmacy or dropship items ship more slowly.
Buying Heavy or Bulky Items
Big bags of food, cat litter and aquarium gear are where your delivery choice matters most. They’re heavy to ship and some can’t go by USPS at all.
| Item | Best way to get it |
|---|---|
| 40-pound food bags | Curbside pickup, so staff load it for you |
| Cat litter in bulk | Autoship or curbside pickup |
| Aquariums and stands | In-store pickup to inspect for damage |
| Cages and large crates | Standard shipping or in-store pickup |
Curbside pickup is especially handy for heavy items, since an associate loads them into your trunk. Check the box for damage before you drive away.
Perishable and Frozen Items
Some fresh and frozen foods aren’t available for standard shipping. Same-day delivery or pickup is the safer choice for anything that needs to stay cool.
Be home for the delivery window if you order wet or fresh food. Leaving it on a hot porch can spoil it quickly.
Items With Special Rules
Live pets can’t be shipped or delivered and must be bought in store. Our fish and aquarium guide covers what to buy in person.
Prescription medication and special orders can’t be picked up in store. Vet diets and pharmacy items also take longer to ship.
Autoship Savings
Autoship sends repeat orders on a schedule you choose, and it’s the only method that keeps saving you money. You must be signed in to Treats Rewards for the discount.
| Order | Discount |
|---|---|
| First Autoship order | 35% off, up to $20 in savings |
| Every recurring order | 5% off qualifying items |
The first-order discount is a one-time perk, so canceling and re-enrolling won’t bring it back. Autoship discounts usually can’t be combined with other offers.
Your first Autoship order can ship, be picked up or come by same-day delivery where available. Every order after that ships to your home.
Gift cards can’t pay for Autoship orders. Our gift card guide explains where they do work.
Managing Autoship
You can skip a delivery, change how often it comes or cancel from your account. Make changes before the next order processes.
Set the frequency to match how fast you really use each item. A 30-day schedule on a bag that lasts 45 days slowly builds a pile of food you didn’t need yet.
Tracking an Order
Order details can take up to an hour to show in your account. Tracking numbers may not work with the carrier for up to 2 business days after shipping.
You don’t need an account to track an order, just the order number and zip code. Signed-in customers can see every order on the Order Tracking page.
Credit cards aren’t charged until products ship. Some debit cards show an immediate authorization, which isn’t the final charge.
Damaged Orders and Returns
If an online order arrives damaged or faulty, call Customer Care within 30 days of delivery with your order and product numbers. Delivery app orders go to that app’s support instead.
Online orders can be returned free in any store with the order confirmation. Our PetSmart return policy guide covers refunds and mail returns.
PetSmart vs Chewy for Delivery
PetSmart wins when you need something today, thanks to same-day delivery and curbside pickup. Chewy ships from warehouses and usually takes a day or more.
Chewy is strong on subscriptions and pharmacy, but there’s no store counter for quick exchanges. For recurring orders, compare prices on your exact items before choosing.
Weather and Holiday Delays
PetSmart notes that weather, power outages, strikes and other events outside its control can delay deliveries. Same-day windows are most affected during storms.
In December and around major holidays, order a week ahead for anything you can’t run out of. Prescription food and medication need even more lead time.
Pair Pickup With Store Services
If you’re heading to the store anyway, combine pickup with a service. One trip can cover a grooming appointment, a vaccine clinic visit and your supply order.
See our guides to grooming prices and vaccination clinics to plan the visit.
Paying for Online Orders
Petsmart.com accepts major credit cards, PayPal and gift cards, and you can use up to five gift cards on one order. Cash on delivery and layaway aren’t offered.
Afterpay lets you split eligible orders into four interest-free payments. Your billing name and address must match the card you use.
Canadian Shoppers
PetSmart has Canadian pricing on its website, which you can switch to using the flag at the top of the homepage. Free Treats member shipping also covers select areas of Canada.
Delivery options and timing can differ in Canada. Check the Canadian site for the methods available at your address.
Common Delivery Mistakes
- Checking out without signing in, which loses free shipping and points
- Using a promo code that drops the order below the free shipping amount
- Forgetting a pickup order, which is canceled after 3 days
- Bringing paper coupons to collect a pickup order
- Setting Autoship to arrive faster than you use the item
- Ordering a guaranteed delivery after the noon ET cutoff
Each of these is easy to avoid with a quick check before you pay, especially on bigger orders. The order summary shows shipping, discounts and the delivery date in one place.
Tips to Save on Delivery
- Sign in to Treats Rewards before every order
- Use free curbside pickup when you can drive to a store
- Put food and litter on Autoship
- Watch for free same-day delivery offers in the app
- Combine pickup with a grooming or vet visit
Delivery Questions
Does PetSmart deliver live pets?
No, live pets must be bought in store. They can’t be shipped or delivered, though habitats and supplies can be.
Can I change my pickup store?
You can choose items from different stores using the change store option on the product page. Once ordered, contact the store to make changes.
Is there a minimum order for curbside pickup?
No, curbside and in-store pickup are free with no minimum. That makes them the cheapest option for small orders.
Does Autoship earn Treats points?
Yes, and members with an active recurring Autoship can earn bonus points through PetSmart’s Autoship Points Payout program.
Can I choose a later delivery time?
Yes, same-day delivery lets you pick an available window, and Autoship lets you schedule your first shipment for a future date. Standard shipping arrives on the estimated date shown at checkout.
Who do I call about an online order?
PetSmart Customer Care is at 1-888-839-9638. Our customer service guide lists other ways to reach them.
