PetSmart gives you five ways to get an order, and the cheapest is free curbside pickup with no minimum. Same-day delivery runs through DoorDash, while Treats Rewards members get free standard shipping on orders over $49. Method Speed Cost Curbside or in-store pickup Same or next day Free, no minimum Same-day delivery Within hours Fee…
PetSmart customer care is reachable at 888-839-9638, and its Contact Us page lists the line as open 8am to 10pm EST, 7 days a week. Online orders, refunds, Autoship and Treats Rewards all go through that number. Grooming, PetsHotel and training are run by each store, so those questions usually go faster at your local…
PetSmart’s policies are friendlier than most big retailers, but a few have short deadlines. Live pets get 14 days, prescriptions can’t come back at all, and coupons follow stricter rules than people expect. Here’s every policy in one place, with links to the full guides. Policy In short Returns 60 days with a receipt Live…
Yes, you can bring your dog inside PetSmart, as long as it’s leashed and vaccinated. PetSmart’s In-Store Pet Policy welcomes domestic dogs and cats, plus many other pets that are safely secured. The policy also lists which pets aren’t allowed and what happens if a pet causes problems. Here’s what to know before your next…
PetSmart closes on just two days a year, Thanksgiving and Christmas Day. Every other holiday the doors open, sometimes on a shorter schedule. 2026 Holiday Calendar Here’s every major US holiday this year and what usually happens to store hours. Your own store can differ, since PetSmart notes that services and holiday hours may vary…
Yes, PetSmart takes fish back. Any fish bought there, alive or dead, can go back within 14 days of purchase for a replacement or a full refund. You need the receipt, and PetSmart asks you to return the fish to the store where you bought it. Here’s what to expect in each situation. Your situation…
Yes, PetSmart accepts Apple Pay in stores, but not on petsmart.com. PetSmart’s own Afterpay instructions tell shoppers to tap to pay in store with Apple Pay or Google Pay. Online, PetSmart lists credit cards, PayPal and gift cards as its payment options. Here’s how each method works and when to use it. Where Apple Pay?…
PetSmart receipts are good for 60 days, and returns within that window get a full refund. After 60 days, or with no receipt, most items can still go back for a merchandise return card. A store return takes three steps. Return Rules by Situation The outcome depends on proof of purchase, timing and what you…
Most PetSmart stores open at 9am and close at 9pm Monday through Saturday, and open 10am to 7pm on Sunday. Grooming salons often open earlier, at 7am, and curbside pickup ends at 7pm every day. Hours can change by location and around holidays. Here’s the typical schedule, how services differ and how to check your…
Yes, PetSmart price matches. If a direct-selling competitor has the identical item in stock for less, PetSmart will match it, and it also matches its own website price when you shop in store. You need proof of the lower price, and a few kinds of deals never qualify. Question Answer Who’s matched? Direct sellers in…